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Admin/Office

Job Title: Office Administrator
Reference Number: HCPA004536
Company Name: Firstpoint Homecare
Shifts Available: Mornings , Evenings , Days , Weekends
Location: Harpenden
Type of Care Provider: Support at Home
Supporting individuals with: Dementia , Older Adults , End Of Life , Learning Disability , Mental Health , Physical Disability , Sensory Impairment , Substance Misuse , Epilepsy , Neurological Conditions
Pay/Salary: £26000 - £30000 Per Year
Hours of Work: 40 Hours Per Week - 08:00 - 17:00
Driving Required: No
Contract Type: Full Time Contract

About the Company

 

Firstpoint Homecare is a highly respected care at home and live-in care agency.

 

We provide support that individuals require to remain safe and happy at home, surrounded by personal comforts. For over 20 years we have been supporting adults of all ages and believe remaining in your own home, maintaining independence and freedom really does enhance your well-being.

 

This is a support role designed to keep the Harpenden branch running smoothly day-to-day. You will provide strong administrative and coordination support to the care team. The role will support the management of rotas, whilst ensuring records, communication and office tasks are organised and accurate.

 

The role is practical, team-focused and ideal for someone who wants to grow in the care sector. Your focus is on supporting the team, keeping the office organised, and helping carers and clients with day-to-day needs.

 

Why should I apply for this Office Administrator job?

 

  • Competitive pay rates
  • Optional workplace pension scheme
  • Provided Uniform , ID badge and DBS
  • Company Car if you hold a Full UK Manual Driving Licence
  • Flexible hours to suit your other commitments.
  • Blue light discount scheme
  • Weekly pay
  • £75 Joining bonus T&Cs apply
  • £150 refer a friend care workers
  • On hand support 24 hours per day.
  • Free Mandatory training
  • Employee of the month scheme
  • Opportunities to learn new skill sets

 

What does this Office Administrator job involve?

 

Daily Care Team Support

 

  • Update rotas, log changes, and record lateness/sickness alerts.
  • Maintain accurate client/carer records and share essential updates with carers.

 

Office & Administration

 

  • Handle calls/emails, keep files organised and audit?ready.
  • Support timesheets, payroll accuracy, and prepare weekly reports/trackers.

 

Carer Support & File Management

 

  • Assist with onboarding (ID, references, documents) and maintain compliance trackers.
  • Schedule supervisions/training and provide admin support to carers.

 

Client Support

 

  • Update care notes/plans and log client changes for review.
  • Prepare and file MAR charts, visit logs, and maintain audit?ready client files.

 

Quality & Records

 

  • Organise documentation and trackers for audits, supervisions, and compliance.
  • Follow GDPR/confidentiality standards and maintain professional filing systems.

Am I the right person for this Office Administrator job?

 

Person Specification – Essential

 

  • Strong administrator with attention to detail.
  • Friendly, professional communicator with carers and colleagues.
  • Able to stay calm and organised in a busy environment.
  • Good IT skills: Outlook, Word, Excel and digital record systems.
  • Reliable, proactive and willing to learn.
  • Good time-management and prioritisation skills.

 

Person Specification – Desirable: 

 

  • Experience in a care environment or fast-paced service role.
  • Interest in career progression within homecare.
  • Understanding of rotas or diary management.