Job Detail

We are a professional Hertford-based Domiciliary home care agency in Hertfordshire. Caring for the elderly in their own homes to treat them with dignity, respect, and compassion. To support them in the way they chose to be supported, our values are easy Eureka Care Services strives to offer excellent and affordable home health care and community-based social services to individuals and their families in Hertfordshire.

It is our goal to employ competent, caring and well-trained individuals who are responsive to the need of our clients, their families and the communities we serve. Each member will meet the CQC Care quality commission educational and training requirements for the services they provide. We encourage and support the continued education of each service provided. In turn, our agency will provide staff with competitive compensation and an inviting work environment and knowledge, trustworthy management and direction.

• £25,000 - £29,000 p.a, depending on experience
• This role is mainly office-based. On-call is part of the role, although this is shared fairly on a rota basis and you are paid in addition to your salary.
• Working hours-  9 to 5pm (Mon-Fri)
• Competitive salary
• Full training and support to ensure you reach your full potential 
• You’ll have access to the company car 
• Mobile phone supplied for business use
• 28 days annual leave 
• Holiday Pay

• To report to the Registered Manager for the day to day services provided to the Services Users by producing detailed work schedule for Care Workers and providing both written and verbal instructions/guidance to them.
• To also cover the shifts on the field when there is no Care Worker schedule or to cover holidays and sick leave.
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services. 
• To be aware of the Quality Assurance Policy of the Company in the provision of quality service to the Service Users.
• To always represent the company in a professional manner, on the telephone, face to face or in written communication.
• To ensure the telephone is answered promptly and people are spoken to in a polite and respectful manner.
• To always maintain confidentiality and carry out the Company’s Confidentiality Policy.
• To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual equirements of the commissioners and the NMS

Essential:

• Experience in care provision at a level that reflects the responsibilities of

the post applied for

• Good literacy and numeracy skills

• Good presentation skills

• Computer literate

• Understanding of legislation concerned with care provision

• Administrative experience

• Full driving licence

Desirable:

• QCF Level 2

• Professional qualification

• Experience as a supervisor or senior care worker or another role within a

care providing organisation.