Care Coordinator
Job Title: Home Care Scheduler
Reference Number: HCPA004515
Company Name: Home Instead Watford
Shifts Available: Days
Location: Watford
Type of Care Provider: Support at Home , Live in Care , Private Care (Direct Employer)
Supporting individuals with: Dementia , Older Adults , End Of Life , Mental Health , Physical Disability , Sensory Impairment , Epilepsy , Neurological Conditions
Pay/Salary: £28000 - £30000 Per Year
Hours of Work: 40 Hours Per Week - 09:00 - 17:00
Driving Required: Yes
Contract Type: Full Time Contract
We are seeking a dedicated and organised Home Care Scheduler to join our team. In this role, you will be responsible for coordinating and managing the scheduling of home care services for our clients. You will ensure that care plans are effectively implemented while maintaining compliance with healthcare regulations. The ideal candidate will possess strong communication skills, attention to detail, and a solid understanding of medical terminology and scheduling practices.
- Company pension
- Employee discount
- Referral programme
Care Professional Academy Rewards include:
- Hertfordshire based Rewards
- Student Discount Packages
- Access to a Student Card - usually exclusive to university students!
- Care Professional Rewards: Discount codes, cashback and savings on over 800 UK retailers including Sainsbury’s, Argos, Boots, Marks & Spencer, Tesco, John Lewis/Waitrose, Apple, Pizza Hut and many more.
- Discounts on travel including bus ticket discounts, reduced servicing, and car leasing.
Job Purpose
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
The Role
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
