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Job Title: Field Care Supervisor
Reference Number: HCPA003699
Company Name: Caremark - North Herts and Stevenage
Shifts Available: Mornings , Evenings , Days , Weekends
Location: Letchworth
Type of Care Provider: Support at Home
Supporting individuals with: Dementia , Older Adults , End Of Life , Learning Disability , Mental Health , Physical Disability
Pay/Salary: £22000 - £25000 Per Year
Hours of Work: 37.5 Hours Per Week - Shifts: 08:00 - 17:00 - On call cover/Weekend cover
Driving Required: Yes
Contract Type: Full Time Contract

About the Company

 

Professional, flexible care and support in your own home.

We provide high-quality home care to adults throughout North Herts which includes Letchworth, Hitchin, Baldock and Royston plus Stevenage.
Whatever your needs, we will match you with the right Care and Support Worker to help you. Our Field Care Supervisor will monitor your care package to ensure the highest standards are maintained, and provides a 24-hour emergency on-call service for customers.

We are registered with the Care Quality Commission and our latest inspection we met all the required standards.
 

Why should I apply for this Field Care Supervisor job?

 

Care Professional Academy Rewards include: 

 

  • Herts Rewards (Vivup) 
  • XO Student Discount 
  • Access to TOTUM Student Card - usually exclusive to university students! 
  • Rewards Gateway: Discount codes, cashback and savings on over 800 UK retailers including Sainsbury’s, Argos, Boots, Marks & Spencer, Tesco, John Lewis/Waitrose, Apple, Pizza Hut and many more. 
  • Discounts on travel including bus ticket discounts, reduced servicing, and car leasing. 

 

And a lot more... 

 

  • 1.5 times of WD pay for Bank Holiday and Christmas Day
  • Free uniform and PPE provided
  • Bonus scheme for recommending a friend
  • Mileage paid 30p per mile in between calls plus additional mileage can be claimed from HMRC
  • Full FREE training provided & support working towards the Care Certificate qualification (if not already gained
  • Opportunity to gain the diploma in Health & Social Care with ongoing training & supervision, we can tailor make your training to YOUR needs
  • Promotion & progression opportunities
  • paid holiday

 

What does this Field Care Supervisor job involve?

 

Summary of role

Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.

 

• To carry out Individual Needs and Risk Assessments for new and potential clients and keep them up to date.

• To carry out introductory visits every time a Care & Support Worker visits a client for the first time. 

• To ensure all client visits are always covered. 

• To be on-call in case of emergency.

• To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.

• To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.

• To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.

• To facilitate the practical induction of all new Care & Support Workers.

• To provide and facilitate in-field training as and when appropriate.

• To identify any additional training needs of Care & Support Workers and report accordingly.

• To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.

• To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.

• To monitor, supervise and mentor all Care & Support Workers in the field.

• To monitor all clients for service and Care & Support Worker satisfaction.

• To ensure accuracy and completeness of all documentation held in clients’ homes. 

• To ensure that all written reports and administration is up to date.

 

Field Care Supervisors are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care & Support Workers and clients.

 

Field Care Supervisors should spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties.

 

Am I the right person for this Field Care Supervisor job?

 

  • Ideally NVQ/QCF level 2 / 3 in Health & Social Care, if not willing to work towards this
  • Must be good at problem solving and like a challenge
  • At least 3 years' experience working for a Domiciliary/ home care Agency. (preferred)
  • Must be Organised, methodical, and a good eye for detail.
  • Must be flexible around working schedules, roles and responsibility.
  • Being a team player and a people person is extremely crucial to this role.
  • Able to work under pressure and in a fast pace environment.

This is not a sponsorship position