Job Detail

Firstpoint Homecare is a highly respected care at home and live-in care agency.

We provide support that individuals require to remain safe and happy at home, surrounded by personal comforts. For over 20 years we have been supporting adults of all ages and believe remaining in your own home, maintaining independence and freedom really does enhance your well-being.

This role provides day-to-day operational and care management support to the Harpenden branch. You’ll oversee the smooth running of client care, support our care team, ensure documentation is accurate, and help maintain a high standard of service across visiting care and live?in packages.

The Care Manager works closely with both the Deputy Registered Manager and Registered Manager. You will play a key part in maintaining quality, coordination, and communication across the branch.

• Competitive pay rates
• Optional workplace pension scheme
• Provided Uniform , ID badge and DBS
• Company Car if you hold a Full UK Manual Driving Licence
• Flexible hours to suit your other commitments.
• Blue light discount scheme
• Weekly pay
• £75 Joining bonus T&Cs apply
• £150 refer a friend care workers
• On hand support 24 hours per day.
• Free Mandatory training
• Employee of the month scheme
• Opportunities to learn new skill sets

Care Management & Service Oversight

• Support the RM/Deputy RM in daily service delivery and client care.
• Handle queries, welfare checks, and monitor service changes accurately.

Client Documentation & Quality

• Create, update, and maintain care plans, risk assessments, and client files.
• Ensure documentation, MAR charts, and incident logs are accurate and audit?ready.

Supporting the Care Team

• Provide guidance, schedule supervisions/training, and monitor compliance.
• Assist with onboarding and promote a positive team environment

Coordination & Operational Support

• Work with coordinators on rotas, capacity checks, and urgent cover.
• Maintain clear records and support weekend/on?call duties when required.

Communication & Professional Relationships

• Build strong relationships with clients, carers, families, and professionals.
•  Provide clear updates and represent the branch professionally.

Person Specification – Essential

• Experience in domiciliary care.
• Strong organisational and administrative skills.
• Warm, confident communicator who is calm under pressure.
• Able to prioritise and manage a varied workload.
• Good IT skills (Outlook, care systems, digital notes).
• Team-focused and supportive working style.
• Professional, reliable and able to maintain confidentiality.

Person Specification – Desirable

• Experience writing or updating care plans.
• Understanding of CQC expectations in homecare.
• Previous senior carer, coordinator or care supervisor experience.
• Full driving licence and access to a vehicle.