Job Detail

Herts at Home is a wholly owned local authority trading company, proudly serving communities across North Hertfordshire. We provide a wide range of personalised care services to adults in their own homes, helping individuals live independently with dignity and support.

As a Hertfordshire-based care provider, we understand the unique needs of our local community. Our local authority ownership ensures high standards, transparency, and accountability in everything we do.

We operate as a commercial organisation with ambitious plans for growth, investing in our people and technology to deliver better outcomes for those we support. Whether it's through innovative care solutions or tailored support plans, our mission is to make a meaningful difference in the lives of those we serve.

An exciting opportunity has arisen within Herts at Home as we expand our community team in North Hertfordshire. We are now recruiting two new Care Team Managers to help lead and support our dedicated care professionals in delivering exceptional service across the region.

If you're passionate about making a difference and ready to take the next step in your leadership journey, we’d love to hear from you.

Why work for us:

This role offers a fantastic opportunity to be an integral part of the management team, with responsibility for overseeing the Community team, comprising of teams of experienced care-coordinators and care quality supervisors. You will work closely with and report to the Registered Manager and Operations Managers, contributing significantly to the success and leadership of the service.

• Herts at Home is committed to developing our employees and offer extensive free training.
• You will be given support and guidance from the Senior Leadership Team
• Access to Herts Rewards scheme offering an extensive range of discounts including supermarkets, fashion retailers, dining out and more.
• Employee assistance and wellbeing programme
• Refer a friend scheme offering a £100 voucher
• Access to Blue Light Card
• Company laptop and work phone provided
• Employer pension contribution of 3%

• Lead, supervise, and support care teams, fostering a positive, inclusive, person?centred culture. 
• Oversee day-to-day operational management to meet quality, performance, and capacity targets. 
• Recruit, induct, and retain staff, ensuring effective onboarding, supervision, and ongoing development.
• Ensure safe, high-quality, person-centred care in line with internal standards and CQC requirements.
• Hold regular team meetings, monitor performance, and drive continuous improvement.
• Liaise with families, professionals, and stakeholders to ensure coordinated and responsive care.
• Identify training needs and promote continuous professional development across the team.
• Manage budgets, staffing costs, and resources responsibly to support high?quality service delivery. 
• Handle complaints, concerns, safeguarding matters, and HR processes such as investigations and disciplinaries.
• Lead audits, maintain regulatory compliance, and review KPIs to monitor and improve service performance.

• A compassionate, caring leader who embodies dignity, respect, and person?centred values.
• Inclusive in approach, promoting equality and celebrating diversity across the team and service.
• Proven experience managing care teams and delivering services aligned with CQC standards.
• Confident in handling HR processes, including grievances, disciplinaries, and investigations.
• Strong leadership and communication skills, able to motivate, guide, and support staff.
• Proactive in driving service improvement, completing audits, and maintaining regulatory compliance.
• Qualified to NVQ Level 3 in Health & Social Care (or equivalent) and committed to achieving Level 5.
• Experience managing budgets and reporting on financial performance. 
• Competent in written and spoken English, with solid IT skills including Excel, Word, and Outlook.
• Access to a car and a clean driving licence to support travel across the service.