Join Viewpoint, a leading mental health recovery charity, and make a real difference in Hertfordshire. We put people with lived experience of mental health challenges and addiction at the heart of everything we do - empowering experts by experience and service users to shape services, build skills, and support recovery.
As Operations Manager, you’ll lead our day-to-day operations, manage and support staff, and ensure we deliver high-quality, needs-led services. You’ll help drive strategy, maintain partnerships across statutory and voluntary sectors, and contribute to fundraising initiatives that sustain and grow our impact.
We’re looking for someone organised, proactive, and passionate about mental health recovery, who can combine strategic oversight with hands-on leadership.
Lead with purpose. Help shape services that put lived experience first.
Lead and manage day-to-day operations, ensuring policies, procedures, and compliance standards are met.
Supervise and support staff, promoting professional development and wellbeing.
Contribute to financial management, including budgeting and annual reporting.
Promote Viewpoint’s work across Hertfordshire, building partnerships and increasing visibility.
Support fundraising initiatives to sustain and expand our services.
Ensure effective monitoring, evaluation, and recording of project outcomes.
Stay up-to-date with national and local mental health policies, initiatives, and best practice.
Foster an inclusive, anti-discriminatory workplace that challenges stigma and supports recovery.
We are looking for someone who:
Has experience in operational management and staff supervision.
Is skilled in financial management and resource planning.
Understands mental health and/or addiction services, or has a strong commitment to learning.
Communicates effectively and can build strong partnerships.
Is motivated by a mission-driven role and can balance strategic oversight with hands-on problem solving.