Job Detail

We are CQC registered Care provider agency and this role is to support the Registered Manager in the safe, effective, and compliant delivery of high-quality domiciliary care.

Core Values: Our core values, principles and ethical standards ensure care is person-centred, respectful, and effective while promoting dignity and wellbeing.

• Respect & Dignity – Kindness, empathy, and privacy
• Communication – Honest, clear, and inclusive
• Person-Centred Care – Tailored plans to individual needs
• Equality – Inclusive, fair, and diverse care
• Safety – Physical and emotional well-being
• Compassion – Genuine emotional support
• Accountability – Skilled, honest, and responsible care
• Improvement – Ongoing learning and innovation

The Deputy Manager leads day-to-day operations, drives service development and referrals, maintains strong relationships with commissioners and professionals, and manages the performance and wellbeing of the care team.

The role ensures person-centred initial assessments, timely reviews, and robust quality assurance so that people receive safe, compassionate, and outcome-focused support in their own homes.

• Support service growth by responding to new enquiries, coordinating assessments, and helping develop new care packages.

• Build strong working relationships with commissioners, social workers, health teams, and other professionals.

• Lead and support Care Coordinators with rota planning, continuity of care, and day-to-day operational needs.

• Manage recruitment, onboarding, training, and ongoing staff performance, promoting wellbeing and retention.

• Oversee quality assurance through spot checks, audits, care plan reviews, and compliance with CQC standards.

• Complete assessments, create person-centred care plans, and ensure timely reviews when needs change.

• Maintain safe medication practices and ensure staff competency for delegated health tasks (where applicable).

• Support effective scheduling and participate in the on-call rota to ensure smooth out-of-hours operations.

• Maintain positive communication with people using the service and their families, resolving concerns promptly.

• Monitor key performance indicators, produce quality reports, and contribute to continuous service improvement.

• Promote health, safety, and risk management, including safe lone working and dynamic risk assessments.

Qualifications & Compliance

• NVQ/QCF Level 3 in Health & Social Care (minimum); Level 5 in Leadership for Health & Social Care (or willingness to work towards) preferred.
• Evidence of ongoing CPD; up-to-date mandatory training (safeguarding, MCA/DoLS awareness, medicines, IPC, first aid, moving & handling).
• Enhanced DBS and satisfactory references.
• Right to work in the UK.

Experience

• Significant experience in domiciliary/home care, including coordinating or supervising teams.
• Proven track record in service development/referrals, relationship building with commissioners or professionals.
• Experience conducting assessments, reviews, risk assessments, and managing complex care packages (desirable).
• Experience with quality assurance, audits, incident management, and CQC compliance.
• People management: recruitment, supervisions, appraisals, performance management.

Knowledge & Skills

• Strong understanding of CQC Fundamental Standards, KLOEs, safeguarding (adults at risk), MCA & DoLS awareness, GDPR.
• Excellent communication and relationshipbuilding skills across multidisciplinary settings.
• Competence with e-rostering/care management systems, electronic MARs, and Microsoft 365.
• Organised, analytical, and able to prioritise under pressure; solution-focused and resilient.
• Full UK driving licence and access to a vehicle (role may involve community visits).

Values & Behaviours

• Person-centred, compassionate, and respectful.
• Professional integrity, confidentiality, and accountability.
• Commitment to equality, diversity, and inclusion.
• Coaching leadership style - empowers others and promotes a positive culture.