Job Detail

We are new branch of the nationally recognised Walfinch Home Care. We have started our branch early this year to getting ready to get registered with CQC. Our position for Registered Manager is a regulatory requirement before we start our business and take on the regulated care.

• Better than care sector average pay – we pay more than the living wage.
• We pay the majority of our carers mileage between visits (and aim to expand it to all).
• Ongoing training to ensure your knowledge and skills are always up-to-date.
• Training in specialist skills such as Dementia care, post-stroke rehabilitation and many more, so you grow your expertise.
• The chance to climb the career ladder in a growing company.
• Opportunities to meet new people with similar interests – we match carers to clients, so you’ll have interests in common.
• Work as part of a friendly team in an inclusive workplace where fun is one of our values.
• Local work – we have offices across the country.

• Ensure safe service delivery in line with legislation, company policies, and procedures. Stay current with legal and best practice updates through ongoing training and apply this knowledge in daily operations.
• Lead on health and safety and infection control across office and field environments. Maintain accurate records and reporting systems to support business effectiveness.
• Implement quality management systems, handle complaints and incidents, conduct investigations, and use findings to drive service improvements. Work flexibly to maintain safe service delivery.
• Promote client rights, dignity, and privacy, ensuring care is tailored to individual needs and goals through thorough assessments and collaborative care planning. Provide clear service information to clients and their representatives.
• Communicate effectively with clients, families, staff, and professionals to deliver high-quality care. Safeguard client information in line with confidentiality policies.
• Manage recruitment, induction, training, and supervision of office staff and carers. Ensure adequate staffing levels and apply HR policies for absence, performance, and conduct. 
• Support staff with guidance, supervision, and performance appraisals. Handle emergency on-call issues, including covering care calls when needed.
•  Represent the service positively in external meetings and contribute to business growth by working with the franchise owner to meet performance targets.

• Excellent communication skills and experience building positive working relationships with service users, their families, staff, and other health and social care professionals.
• Ability to provide support for clients' daily living with dignity, respect, and independence while maintaining privacy and choice.
• Experience in care services, risk assessment, and individual care and support.
• Effective planning and organization skills to ensure high-quality service delivery.
• Strong administrative and computer literacy skills.
• Experience managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff.
• Ability to maintain clear and accurate records and follow statutory reporting procedures.
• Ability to implement policies, procedures, and instructions effectively.
• Experience managing social care services as a registered manager.
• Financial management experience.
• Train the trainer qualifications.
• Flexibility and commitment to ongoing training and development.
• Satisfactory criminal records check and evidence of not being barred from working with vulnerable people.
• Full driver's license with no points, Class 1 business insurance, and current MOT if using a personal vehicle for business purposes.