Job Detail

At Caremark (Harlow and Epping Forest), we deliver high-quality, person-centered home care services that empower our customers to live independently and safely in their own homes. We are proud to be part of the Caremark network, one of the UK’s leading domiciliary care providers, known for excellence, compassion, and professionalism. We are now seeking an experienced and inspirational Registered Care Manager to lead our service through its next stage of growth — ensuring compliance, quality, and outstanding customer satisfaction in line with CQC and Caremark standards.

• We are a values-driven organisation committed to quality care, staff wellbeing and professional growth.
• Joining us means being trusted with genuine responsibility, supported by experienced senior staff, and offered continuous training and development opportunities.
• We offer flexibility, a strong career progression pathway, and performance-related incentives.
• You will be part of a supportive, forward-thinking team where your ideas and expertise truly matter.

Leadership & Service Management

• Oversee daily operations of domiciliary care, ensuring compliance with CQC, Local Authority, and Caremark standards.
• Maintain high-quality service delivery in line with legislation and policies.
• Lead the care team with clear expectations, effective communication, and integrity.
• Manage health & safety, Infection Prevention and Control (IPC), and risk management.

Quality Assurance & Compliance

• Implement and monitor audits, quality systems, and improvement plans.
• Investigate complaints, incidents, and safeguarding concerns.
• Maintain accurate records in line with data protection and regulatory standards.

Customer Care & Person-Centred Practice

• Promote customer rights, dignity, and independence in all decisions.
• Ensure assessments, risk plans, and care plans are regularly reviewed and updated.
• Build strong relationships with families, GPs, nurses, and multi-disciplinary teams.
• Respond promptly to feedback and concerns with accountability and compassion.

People Management & Staff Development

• Lead and support care coordinators, supervisors, and care workers.
• Oversee recruitment, induction, supervision, and professional development.
• Conduct appraisals, manage performance, absence, and disciplinary processes.
• Ensure staff training meets Skills for Care, Care Certificate, and Caremark standards.
• Guarantee coverage for all visits, including on-call and emergencies.

Business Development & Representation

• Promote Caremark positively in the community and professional networks.
• Support growth through service quality, customer satisfaction, and reputation.
• Attend external meetings, tenders, and partnership activities, representing the service professionally.

Person Specification Essential Attributes

• Caring, compassionate, and person-centered approach to leadership and care delivery.
• Strong commitment to equality, diversity, and non-discriminatory practice.
• Ability to motivate, inspire, and lead a multidisciplinary team.
• High standards of integrity, professionalism, and reliability.
• Excellent organisational and problem-solving skills.
• Professional appearance and excellent communication skills.

Knowledge & Qualifications

• NVQ Level 5 Diploma in Leadership for Health and Social Care (or working towards).
• In-depth understanding of CQC regulations, Health and Social Care Act 2008, and safeguarding frameworks.
• Sound understanding of person-centred care, risk management, and outcome-focused planning.
• Knowledge of infection prevention, medication safety, and quality improvement.
• Familiarity with homecare management software.

Experience

• Proven experience as a Registered Manager or Deputy Manager within a domiciliary or homecare setting.
• Demonstrated experience in leading and managing care staff teams.
• Track record of achieving or maintaining a 'Good' or 'Outstanding' CQC rating.
• Experience with service audits, risk assessments, and staff performance management.
• Ability to manage budgets and resources efficiently.