We are a well-established, privately owned domiciliary care provider, proudly supporting the people of Hemel Hempstead and surrounding areas for many years. Our mission is to help individuals live independently, safely, and with dignity in the comfort of their own homes.
We have built a strong reputation for reliability, compassion, and high-quality care, and we’re now entering an exciting new phase of growth. To support this, we’re seeking a Registered Home Care Manager to lead our dedicated team — which includes an experienced office-based office team and professional carers delivering person-centred support across the community.
This is a leadership role for someone who thrives on responsibility, quality, and people management.
The Registered Manager will ensure that all care services are delivered to the highest standards, in line with CQC regulations, company policies, and the values that underpin everything we do: trust, compassion, and excellence.
Key Responsibilities
Service Leadership & Quality
- Ensure the company’s vision, values, and objectives are achieved through consistent, person centred care delivery.
- Oversee the quality and compliance of all operations in accordance with CQC standards.
- Implement robust systems for risk management, safeguarding, and continuous improvement.
- Share on-call responsibilities on a rota basis with other senior team members.
People Management
- Lead, motivate, and support all staff, ensuring a culture of respect, teamwork, and accountability.
- Oversee recruitment, induction, supervision, and performance management of care and office staff.
- Identify training needs and implement ongoing staff development programmes.
- Organise and chair regular team meetings to promote communication and best practice.
Operational & Financial Oversight
- Manage daily operations, ensuring efficiency and high service standards.
- Oversee payroll and invoicing processes, ensuring accuracy and timeliness.
- Manage complaints constructively and ensure lessons learned are acted upon.
- Maintain financial control and support the Managing Director in achieving sustainable growth.
- Generate management reports to track performance, compliance, and client satisfaction.
Stakeholder Engagement & Growth
- Liaise effectively with clients, families, local authorities, healthcare professionals, and regulatory bodies.
- Build and maintain strong community links to promote the service and attract new business.
- Identify opportunities for new care packages, partnerships, and service developments.
