Sierra Homecare is a well-established family-run domiciliary care provider serving Bishops Stortford, Sawbridgeworth, Stansted and surrounding areas. We pride ourselves on delivering high-quality, personalised care. We support people to remain living in the comfort of their own home by providing services from personal care to companionship.
We are seeking an experienced, passionate Registered Manager to lead our service into its next phase of growth and excellence.
The Registered Manager will ensure the highest standards of care, lead and develop the staff team, grow the service sustainably, and maintain outstanding relationships with clients, carers, families, and external professionals.
If you are looking for the next step in your career in health and care and you want to work in a friendly supportive team this could be the job for you! We offer:
- Competitive salary based on experience
- Support with Level 5 qualification (if needed)
- Strong administrative support from our office team
- Opportunity to shape the direction of the company during an exciting growth phase
- 28 days holiday
- Pension Scheme
- Mileage reimbursement
We are rated 5* on Homecare.co.uk and have won awards for being in the top 20 providers in the East of England for the past two years running.
CQC Compliance & Governance
- Registration with CQC and key point of liaison. Prepare for and manage CQC inspections.
- Maintain full compliance with the Health and Social Care Act, CQC Fundamental Standards, and all regulatory requirements.
- Ensure company policies, procedures, audits, and records are accurate and up to date.
- Act as Lead on Safeguarding
- Act as Lead on Data Protection
Service Management & Quality
- Oversee the day-to-day running of a high quality homecare service.
- Continuously monitor quality of care delivered and implement improvements.
- Conduct spot checks, assessments, and care plan reviews when required.
- Effectively manage complaints and incidents; carry out investigations relating to the quality of the service and use findings to make improvements and identify any training needs
- Conduct assessments and create high-quality person-centred care plans.
Staff Leadership
- Line manage the Operations and Compliance Manager and Senior Carers, provide leadership of overall team.
- Recruit, onboard, and train new carers, ensuring all mandatory training and compliance are maintained.
- Deliver supervisions, appraisals, and coaching.
- Build a positive team culture that encourages retention and performance; including chairing team meetings and encouraging team development.
Capacity Planning and business development
- Oversee rostering of care to ensure safe and reliable care delivery.
- Ensure continuity of care, appropriate matching of carers to clients, and efficient roster planning.
- Support sustainable growth within existing areas and consider expansion plans.
- Contribute to tenders, contracts, and marketing initiatives.
- Help develop and implement business and operational plans.
Relationship management
- Build trust and strong communication with staff team and clients/families.
- Build strong relationships with Essex and Hertfordshire local authority social work teams, commissioners, healthcare professionals, and community partners.
Operational & Financial Oversight
- Managing marketing of the business and proactively managing enquiries from potential clients and carers.
- Monitor KPIs: hours delivered, staff retention, punctuality, complaints, audits, and compliance.
- Manage staff rosters, holiday planning, and workforce capacity. The post holder will be on call 5pm-8pm two evenings a week and Senior Manager on Call for some weekends.
- Work with the director on budgeting, payroll oversight, and cost management
