Caremark is an established and highly regarded home care provider offering home care, personal support, home help, and companionship services. Caremark aims to deliver the highest standards of professional care and support to those in need and who choose to remain living in their own homes.
We want to encourage and promote the independence and safety of all the people we support all of the time. We strive to ensure that a person’s values and rights such as dignity, beliefs, and freedom of choice are respected at all times. We also aim to value our Care and Support Workers encouraging their development, skills, and abilities.
Field Care Supervisors are responsible for implementing field-based quality control systems and the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care & Support Workers and clients.
Field Care Supervisors should spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties.
· To carry out Individual Needs Assessments for new and potential clients.
· To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
· To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
· To hold the on-call phone on a rota basis; this will include evenings and weekends.
· To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
· To facilitate the practical induction of all new Care & Support Workers.
· To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
· To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
· To monitor all clients for service and Care & Support Worker satisfaction.
· To ensure accuracy and completeness of all documentation held in clients’ homes.
· To support, monitor, supervise and mentor all Care & Support Workers in the field. Encourage and identify opportunities for continuing professional development.
· To ensure that all written reports and administration are up to date.
· To maintain close liaison with both the Care Manager and Care Coordinator.
· Ideally NVQ/QCF level 2 / 3 in Health & Social Care, if not willing to work towards this
- Must be good at problem-solving and like a challenge
· At least 1-year of experience working for a Domiciliary/ home care Agency. (preferred)
· Must be Organised, methodical, and have a good eye for detail.
· Must be flexible around working schedules, roles, and responsibilities.
· Being a team player and a people person is extremely crucial to this role.
. Able to work under pressure and in a fast-paced environment.
· To ensure accuracy and completeness of all documentation held in clients’ homes.
· To support, monitor, supervise and mentor all Care & Support Workers in the field. Encourage and identify opportunities for continuing professional development.
· To ensure that all written reports and administration are up to date.
· To maintain close liaison with both the Care Manager and Care Coordinator.