The service is a new 5-bed, women-only, trauma-informed supported living service for women with complex trauma and complex emotional needs. The service offers 24/7 support in a safe, psychologically informed home as an alternative to repeated crisis presentations, hospital admissions and unsafe housing.
We are building a small, values-driven team who can provide high-quality relational support to women who may have experienced abuse, homelessness, exploitation and long-term mental distress.
As a Support Worker at the service you will
- Provide day-to-day, trauma-informed support to women in their home – helping with routines, self-care, appointments, medication prompts, budgeting and building independent-living skills.
- Build safe, boundaried, trusting relationships with women who may feel unsafe or mistrustful of services.
- Use de-escalation and grounding skills to support women through distress, self-harm urges, conflict or crisis, always working within agreed support and risk plans.
- Work as part of a 24/7 rota (including some nights and weekends), taking part in handovers, house meetings, activities and keywork sessions.
- Keep clear, timely records, contribute to support and safety plans, and liaise with other professionals (e.g. HPFT, GPs, social workers, domestic abuse services, housing)
- Contribute to a positive, reflective team culture – attending supervision, team meetings and reflective practice, and looking after your own wellbeing.
- Experience working in supported living, homecare, hostels, refuges, residential care or similar, supporting adults with mental health needs, learning disabilities, homelessness, substance use or other complex needs.
- Experience supporting people who are distressed, anxious or struggling with their mental health, and staying calm and kind in challenging situations.
- Experience helping people with daily living tasks (routines, budgeting, appointments, self-care) and writing basic notes or support records.
Essential skills and values
- A genuine commitment to women-only, trauma-informed, anti-oppressive practice.
- Ability to see behaviour through a “what has happened to you?” lens rather than “what’s wrong with you?”.
- Strong relationship-building skills – warm, patient, non-judgemental and respectful.
- Good emotional resilience and self-awareness; able to reflect on your own feelings, use supervision and ask for support.
- Basic IT skills (using electronic records, email, Word) and clear written communication.
- Willingness to work shifts, including evenings, weekends and some nights, as part of a small team.
